Refund & Return Policy

At Jiang's Beloved Pet, we want you and your pet to be happy with your purchase. If you are not completely satisfied with an item, you may request a return in accordance with the policy below.

Returns

Our return policy is valid for 15 days from the date your order is delivered. If more than 15 days have passed since your order was delivered, we may not be able to offer a refund or exchange.

To qualify for a return, the item must:

• Be unused and in the same condition as when you received it.
• Be returned in its original packaging, whenever possible.
• Include all original accessories, parts, and included items.
• Be accompanied by your order number, receipt, or other valid proof of purchase.

If the original packaging is no longer available, please use a secure and appropriately sized box with adequate protective materials to help prevent damage during return shipping.

Please do not return an item directly to the manufacturer. Before sending anything back, contact Jiang's Beloved Pet and wait for our return instructions. The return address may differ depending on the product and fulfillment location.

Sale & Promotional Items

Products purchased as part of a sale, promotion, discount event, or special offer may be considered final sale and may not be eligible for return or refund, except where the item arrives damaged, defective, or is incorrectly fulfilled.

Any applicable final-sale restrictions will be communicated as part of the relevant promotion or offer.

Refunds

After we receive your returned item, it will be inspected to determine whether it meets the requirements of our return policy.

Once the inspection is complete, we will notify you by email regarding the status of your refund.

If your refund is approved, we will initiate the refund to your original payment method within 3 business days.

Please understand that your bank, credit card issuer, or payment provider may require additional time to process and display the refund in your account.

Late or Missing Refunds

If your approved refund has not appeared in your account, please:

1. Check your bank or credit card account again.
2. Contact your credit card company or payment provider to ask whether the refund is still being processed.
3. Contact your bank for additional information about pending refunds.

If you have completed these steps and still cannot locate your refund, please contact Jiang's Beloved Pet Customer Support through our official contact information.

Return Shipping

Unless an item is defective, damaged during delivery, or incorrectly sent, the customer is responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

If a return is approved, any applicable return shipping costs may be deducted from the amount refunded to the customer.

We recommend using a shipping service that provides tracking when returning an item. Jiang's Beloved Pet is not responsible for items lost or damaged while being returned by the customer.

Damaged, Defective, or Incorrect Items

We want to make sure you receive exactly what you ordered.

If your order arrives:

• Damaged;
• Defective;
• Missing essential parts or accessories; or
• Different from the item you ordered,

please contact Jiang's Beloved Pet as soon as reasonably possible.

When contacting us, please provide your order number and clear photographs or videos showing the issue. This information helps us investigate the problem and determine the most appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or return authorization.

Please do not return a damaged, defective, or incorrect item before receiving instructions from our customer support team.

Exchanges

If you need a different product or replacement, please contact us before sending your original item back.

Depending on product availability and the circumstances of your request, we may provide an exchange or another appropriate resolution.

Important Notes for Pet Products

For health, hygiene, and safety reasons, certain pet products may not be eligible for return once they have been opened, used, or otherwise compromised.

This may include products such as pet food, supplements, grooming or hygiene products, and other items where resale may not be appropriate.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

Contact Us

Jiang's Beloved Pet

Address : 204 W 15th St, Pueblo, CO 81003, United States

Phone: +1 (729) 650-7229

For return or refund assistance, please contact us with your order number and a description of your request. Our customer support team will provide the next steps when applicable.