Chính sách vận chuyển
Shipping Policy
Last updated: September 16, 2026
At Jiang's Beloved Pet, we understand how important it is for you to receive your pet products safely and on time. We work with shipping carriers and fulfillment partners to provide reliable delivery options and tracking information whenever available.
Our goal is to make the shipping process as clear and convenient as possible, from the moment your order is placed until it arrives at your door.
Order Processing
Orders typically require 3–7 business days to process before they are shipped.
Processing time may vary depending on:
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Product availability.
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Order volume.
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Product type or fulfillment location.
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Holidays, weekends, or other circumstances affecting fulfillment.
Once your order has been shipped, you will receive an email containing available tracking information so you can monitor your package.
Please note that order processing time is separate from the estimated shipping or transit time.
Standard Shipping
We aim to provide affordable shipping options while maintaining reliable delivery service.
For eligible orders, we may use shipping carriers and services that provide tracking information. The available shipping method may vary depending on the product, destination, package size, and fulfillment location.
Estimated delivery times are provided for reference only and are not guaranteed delivery dates unless expressly stated otherwise at checkout.
Delivery times may be affected by:
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Carrier delays.
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Weather conditions.
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Holidays and weekends.
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Incorrect or incomplete shipping information.
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High shipping volumes.
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Customs or other governmental processing, where applicable.
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Circumstances beyond our reasonable control.
Tracking Your Order
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number when tracking is available.
You can use the tracking number provided in that email to monitor the progress of your shipment through the applicable shipping carrier.
Please allow some time for tracking information to become active after your package has been handed to the carrier. In some cases, tracking updates may not appear immediately.
Delivery Delays
While we work with shipping providers to help ensure timely delivery, Jiang's Beloved Pet does not guarantee a specific delivery date unless expressly stated otherwise.
If your package is delayed, please first check the tracking information provided by the carrier.
For carrier-related tracking issues, you may also contact the shipping carrier directly using the tracking number provided with your order.
If you believe your package has been lost or has not been delivered within a reasonable period, please contact Jiang's Beloved Pet Customer Support so that we can assist with the next steps.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
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Full name.
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Street address.
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Apartment, unit, or suite number, if applicable.
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City.
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State.
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ZIP code.
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Phone number, where requested.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
We cannot guarantee that shipping information can be changed after an order has been processed or shipped.
Signature Confirmation
For certain orders, we may choose a shipping service that requires signature confirmation upon delivery.
This may be determined based on factors such as order value, product type, destination, carrier requirements, or other fulfillment considerations.
If you have a specific delivery requirement, please contact our customer support team before your order is shipped. We will review your request and let you know whether the requested shipping arrangement is available.
Lost, Stolen, or Missing Packages
If the carrier's tracking information shows that a package has been delivered but you cannot locate it, please first check:
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Your mailbox, front door, porch, garage, or other usual delivery locations.
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With household members, neighbors, or building management.
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Whether the carrier left a delivery notice.
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The tracking information for any additional delivery instructions.
You may also contact the shipping carrier directly to request additional information or initiate a delivery investigation.
If you still need assistance, please contact Jiang's Beloved Pet with your order number and tracking information.
International Shipping
If international shipping is offered for a particular product or destination, delivery times may vary significantly depending on the destination country, customs procedures, carrier availability, and other factors.
International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Jiang's Beloved Pet cannot guarantee the amount or timing of such charges and is not responsible for delays caused by customs processing or government authorities.
Shipping Confirmation
After your order has been shipped, you will receive an email notification with the available tracking information.
If you do not receive a shipping confirmation within the expected processing period, please contact us with your order number so we can review the status of your order.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact:
Jiang's Beloved Pet
Address: 204 W 15th St, Pueblo, CO 81003, United States
Phone: +84825558683
Email: whynotchaoxxx@gmail.com
When contacting us about a shipment, please include your order number and, if available, your tracking number so that we can assist you more efficiently.