Frequently Asked Questions
Frequently Asked Questions
Where do you ship?
We ship to the United States and other eligible international destinations. Available delivery options and charges for your address are displayed at checkout.
Is standard shipping free?
Standard shipping is free for eligible U.S. orders with no minimum purchase. Shipping charges for other destinations, if applicable, are shown at checkout.
When will my order arrive?
Orders are generally processed in 3–7 business days. Estimated shipping transit is another 3–7 business days, for a total estimated delivery time of 6–14 business days. Delivery estimates are not guarantees and may vary due to carrier or customs delays.
How do I track my order?
Tracking details are emailed when available after your order has shipped. Updates may take some time to appear. If you need assistance, contact jiangpet999@gmail.com and include your order number.
Can I return an item?
You may request an eligible return within 15 days of delivery. Items should be unused and in their original condition with their parts and accessories. Some hygiene-related products or final-sale items may be excluded. Contact us before mailing anything back; see our Refund Policy for the full terms.
What if an item arrives damaged or incorrect?
Contact jiangpet999@gmail.com as soon as reasonably possible with your order number and clear photos of the issue. We'll review the problem and advise on appropriate next steps.
How can I choose the right size or model?
Review the product page's listed sizes, specifications and care instructions before ordering. If you're unsure, email us with the product name and your question.